Process | Sba Info Solutions

Our Expertise

The ISO 9001:2015 certification helps our customers get consistent & rewarding experience from the quality products, solutions & services we provide. We monitor our customer satisfaction levels & strive to improve upon it.

The customer satisfaction starts right from understanding the customer challenges, KRA to right sizing the solution & products and even to post sales implementation & service delivery. We ensure best experience so that our customer feels that they have bought the solution rather than feeling that the solution has been sold on them.

The ISO/IEC 27001:2013 certification establishes requirements related to Information Security Management Systems (ISMS) ensuring existing and potential customers of the effective steps we had undertaken to protect our and their business. It is a proof of our effective internal security practices. The security risks are being assessed from time to time & basis. This helps in a structured mitigation strategy and avoids any security impact to our valuable clients.

Our customers can be rest assured that their information asset is protected in the way that the information is accessible to the right people while also preserving confidentiality and Integrity.

The ISO/ IEC 20000:2011 certification establishes requirements related to Service Management Systems (SMS) helps our customers get the timely service based on a structured approach on the SLA's defined in the project agreements. With respect to projects where SLA is agreed upon, we set OLA's at the operational level with appropriate escalation mechanisms so that our end customer's SLA is met.

We have certified staff on ITIL which help us use the framework to set appropriate processes with respect to the Incident, Problem & Change management policies. Management of the knowledge bases will help in faster incident resolution for our customers. We arrive at the root causes for any problem so that it can be mitigated with the fastest possible solution.